Refund policy

Each original artwork and print is carefully packaged before shipping. However, if your order arrives damaged or broken in transit, please contact us as soon as possible so we can help resolve the issue.

Damaged in Transit

If your original artwork or print arrives damaged during shipping, please contact us as soon as practicable by emailing arlytaandrewart@gmail.com. Please include:

• Your order number
• Clear photos of the damaged packaging
• Clear photos of the damaged artwork or print

For damaged items, we may offer:

• A full refund
• A replacement print, where available
• Another suitable resolution depending on the item and damage

Please note that original artworks are one-of-a-kind and may not be able to be replaced. In this case, a refund may be offered once the damage has been reviewed.

Incorrect Item Received

If we accidentally send you the wrong artwork, print, or product, please contact us as soon as practicable by emailing arlytaandrewart@gmail.com. Please include: 

• Your order number
  
• Clear photos of the incorrect item

Once confirmed, we will arrange for the incorrect item to be returned (at no cost to you) and will either:

• Send the correct item as soon as possible, or
• Provide a full refund if the correct item is no longer available.

Change of Mind

We do not offer refunds or exchanges for change of mind, incorrect size selection, or delays caused by postal or courier services once the order has been shipped.

Shipping Information

Please ensure your shipping address is correct when placing your order. If an order is returned due to an incorrect address being provided, additional shipping charges may apply to resend the order.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If your purchase has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement or refund as provided by law.