Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Do you have a question?
Welcome to my Frequently Asked Questions page!
I’ve put together answers to some of the most common questions about
ordering original artworks, fine art prints, shipping, framing, commissions,
and caring for your artwork. You’ll also find links to our store policies,
including our Shipping Policy and Returns & Refund Policy.
If you can’t find the information you’re looking for, I'd love to hear from
you. Please don’t hesitate to get in touch via our Contact page I'm
always happy to help.
Thank you :)
What would you like to know?
Returns & Refunds
Each original artwork and print is carefully packaged before shipping. However, if your order arrives damaged or broken in transit, please contact us as soon as possible so we can help resolve the issue.
Damaged in Transit
If your original artwork or print arrives damaged during shipping, please contact us as soon as practicable by emailing arlytaandrewart@gmail.com. Please include:
- Your order number
- Clear photos of the damaged packaging
- Clear photos of the damaged artwork or print
For damaged items, we may offer:
- A full refund
- A replacement print, where available
- Another suitable resolution depending on the item and damage
Please note that original artworks are one-of-a-kind and may not be able to be replaced. In this case, a refund may be offered once the damage has been reviewed.
Incorrect Item Received
If we accidentally send you the wrong artwork, print, or product, please contact us as soon as practicable by emailing arlytaandrewart@gmail.com. Please include:
- Your order number
- Clear photos of the incorrect item
Once confirmed, we will arrange for the incorrect item to be returned (at no cost to you) and will either:
- Send the correct item as soon as possible, or
- Provide a full refund if the correct item is no longer available.
Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect size selection, or delays caused by postal or courier services once the order has been shipped.
Shipping Information
Please ensure your shipping address is correct when placing your order. If an order is returned due to an incorrect address being provided, additional shipping charges may apply to resend the order.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If your purchase has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement or refund as provided by law.
Shipping Policy
Every artwork is carefully packaged to ensure it arrives safely and in excellent condition.
Processing Times
- Original artworks: Orders are typically dispatched within 3–5 business days of purchase.
- Fine art prints: Please allow 5–10 business days for printing and dispatch, as each print is produced to order.
If there are any unexpected delays, you will be contacted as soon as possible.
Shipping Within Australia
We ship Australia-wide using trusted courier and postal services. All orders include tracking, and signature on delivery may be required for larger or higher-value items.
Estimated delivery times:
- Metro areas: 2–7 business days
- Regional areas: 3–10 business days
- Express delivery: 1-5 business days
Packaging
All artworks are carefully packaged using protective materials to minimise the risk of damage during transit.
Original artworks are securely boxed, while prints are shipped in protective packaging appropriate to their size and format.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within immediately at arlytaandrewart@gmail.com with your order number and photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible. You can also refer to our returns policy to find out more.
Delivery Information
Please ensure your shipping address is accurate before completing your order. We cannot accept responsibility for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided at checkout.
If you have any questions about shipping, please contact us at through our contact page before you place your order.